1. How are our football jerseys produced? All of our football jerseys are made of high-quality materials and undergo a strict production and quality control process. The manufacturers we work with use advanced equipment and processes to ensure that every product meets high standards.
2. Where can I check the size information of the product? The size information can be found on each product page. We provide a detailed size chart to help you choose the most suitable size. If you have any questions, please refer to our size guide or contact our customer service team.
3. How to choose the right football jersey size? In order to choose the right size, please refer to the size guide on our website. You can find the right size for you based on information such as height, chest circumference, waist circumference, etc. If you have any questions during the selection process, please feel free to contact us.
4. How long does it take to process an order? Generally, the order processing time is 1-3 working days. After the order is confirmed, you will receive a confirmation email with the estimated shipping time. In special cases, it may take more time to process and ship.
5. How do I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can track the status of your package by clicking on this link or visiting our delivery tracking page.
6. How do I return or exchange an item? If you need to return or exchange an item, please contact our Customer Service team within 14 days of receiving the item. We will provide return instructions and a return address. Please ensure that the item is unused and in its original packaging so that the return can be processed smoothly.
7. Can I cancel my order? If you need to cancel an order, please contact our Customer Service team as soon as possible. Once an order is in the processing or shipping stage, it may not be possible to cancel. In this case, you can choose to return the item.
8. How do I deal with damaged or defective items? If the item you received is damaged or defective, please contact us within 7 days of receiving the item. We will arrange a replacement or refund and provide you with detailed instructions for returning the item.
9. Can I change the shipping address on my order? If you need to change the shipping address, please contact our Customer Service team as soon as possible. Address change requests must be completed before the order is shipped. After shipping, address changes cannot be processed.
10. What payment methods can I use? We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, etc. During the payment process, you can choose the payment method that suits you best.
11. Are there customs duties or other fees for international orders? International orders may incur customs duties, VAT, or other local fees. These fees are borne by the buyer. Please check the relevant policies of your country before purchasing.
12. How to contact our customer service team? You can contact us in the following ways:
●Tel: 18718210115
If you have any questions, please feel free to contact us, we will serve you wholeheartedly.
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